Emotional Intelligence Training

Emotional Intelligence, as has been defined by Peter Salovey and John Mayer is the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.

Emotional Intelligence helps us to understand our own emotions as well as that of others. This is crucial when working with different people in a organization or with members in a team. Emotions can be positively channeled to bring about a diverse perspective which helps decision making and enables creativity and innovation.

Duration: 1 day
Mode: Classroom / Online

Benefits to the organization
Emotional Intelligence helps understand the customer and build lasting relationships with the customer. Within the organization, emotional intelligence greatly aids the development of positive team dynamics. Employees are better able to understand the empathize with the needs and perspectives of their colleagues.

Emotional Intelligence improves job satisfaction, reduces stress and increases motivation in the workspace all of which directly benefit the organization.

Course Contents
Emotion and its Categories
Man’s need for emotion
Being aware of our emotions
Exercising control over our emotions

The Five Key aspects of Emotional Intelligence
Self-Awareness;
Self-Regulation;
Motivation;
Empathy;
Social Skills.
Case Studies/ Exercises

Personal agenda in emotions
working in teams
The stages and levels in a relationship
Becoming social
Becoming likeable
Case Studies/ Exercises

The individual and his dependencies
How time affects relationships
Develop a standard for relationships
Develop Self Awareness
Case Studies/ Exercises

The stages of the Mind
How to become Socially Aware
How to develop Self control
Social experience and its classes
Case Studies/ Exercises

Managing Relationships
Handling Rejection
Role-Play
Authenticity in Interactions and Relationships
Values and their importance
Case Studies/ Exercises

Values and emotions
Approaching People
Role-Play
Communication and Social Relationships
Case Studies/ Exercises

Communication Techniques
Types of Questions
Closed interrogation techniques
Listening and Hearing
Case Studies/ Exercises

Winning people over
Types of People
Probing Questions
Conversation Softeners
Case Studies/ Exercises

Clarity in communications
Passive, Assertive and Aggressive
Balancing Social, Professional and Relational communications
Developing Social Interactions
Case Studies/ Exercises

Commit to change
Take concrete steps
Have goals
Introspect and reflect
Case Studies/ Exercises

Abandon unproductive habits and ways of thinking
Contribute and invest in others
Be a friend to someone
Case Studies/ Exercises

Conclusion and Feedback