It is, therefore, vital that the customers are satisfied and happy about the product or services they are receiving. Highly satisfied customers translate into more business, increased share in the market, more revenue and employees with high morale and satisfaction.
This course is focused on employees in an organization who directly and indirectly interact with the customers. The participants will be trained on the need and importance of customer satisfaction. Participants will understand the different types of customers and the ways of approaching them and catering to their different needs and temperaments.
Duration: 1 day
The need and the importance of keeping customers satisfied.
How customer satisfaction has a direct relation to organizational growth.
Setting Customer Satisfaction levels and managing them
The life cycle of customer satisfaction
Handling difficult situations and turning them into opportunities and advantages.
Customer Life Time Value - calculating it
Creating a customer-centric culture to achieve growth for all members in the organization as well as for the customer.
Understanding the different types of customers and their expectations.
Customer Retention
Handling Competition
Winning back former customers
Understanding needs and reasons for dissatisfaction
Developing tools to measure customer satisfaction.
Getting feedback from customers and learning from it.
Techniques to influence the customers
Improving customer satisfaction
Why choose us
At the Institute of Corporate Analytics and Training, we have trained over 5000 professionals on a wide range of corporate and management trainings from many organizations and companies, from diverse domains, around the world. We have a team of highly motivated and experienced team of trainers. Our trainings are designed to blend theoretical concepts with field experience. The concepts and techniques you will learn will be illustrated with case studies from the field, role plays and simulations.
Rest assured that at the end of the training programs, you will emerge confident and energized armed with skills and knowledge as well as the techniques of applying them.
This course is focused on employees in an organization who directly and indirectly interact with the customers. The participants will be trained on the need and importance of customer satisfaction. Participants will understand the different types of customers and the ways of approaching them and catering to their different needs and temperaments.
Duration: 1 day
Mode: Classroom / Online
Benefits to the organization
This course helps employees to improve their focus on the customers. It teaches methods to preemptively anticipate the customers needs and develop solutions. Improved customer satisfaction directly translates into customer loyalty and improved business.
Course Contents
The need and the importance of keeping customers satisfied.
How customer satisfaction has a direct relation to organizational growth.
Setting Customer Satisfaction levels and managing them
The life cycle of customer satisfaction
Handling difficult situations and turning them into opportunities and advantages.
Customer Life Time Value - calculating it
Creating a customer-centric culture to achieve growth for all members in the organization as well as for the customer.
Understanding the different types of customers and their expectations.
Customer Retention
Handling Competition
Winning back former customers
Understanding needs and reasons for dissatisfaction
Developing tools to measure customer satisfaction.
Getting feedback from customers and learning from it.
Techniques to influence the customers
Improving customer satisfaction
At the Institute of Corporate Analytics and Training, we have trained over 5000 professionals on a wide range of corporate and management trainings from many organizations and companies, from diverse domains, around the world. We have a team of highly motivated and experienced team of trainers. Our trainings are designed to blend theoretical concepts with field experience. The concepts and techniques you will learn will be illustrated with case studies from the field, role plays and simulations.
Rest assured that at the end of the training programs, you will emerge confident and energized armed with skills and knowledge as well as the techniques of applying them.